Support
Having trouble with Purrlist? Email support@purrlist.app and we'll get back to you.
Frequently asked
My playlist didn't generate. What happened?
Usually this means our AI is temporarily overloaded or your photo was too large. Try again with a different cat photo or wait a minute and retry.
Can I use Purrlist for dogs or other pets?
Purrlist is designed specifically for cats. The AI may still produce something for other animals, but results won't be tuned.
What's Purrlist Premium?
Premium unlocks unlimited saved cat profiles, Purrsonalize (playlists tailored to each cat's personality), and shuffle/regenerate. We pledge to donate a portion of every Purrlist Premium subscription to cat shelters — partnership and donation details are being finalized as we roll out the program.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Go to iOS Settings → your Apple ID → Subscriptions → Purrlist → Cancel. You can also tap "Manage subscription" in the app's Settings screen, which opens the App Store page directly.
How do I restore my subscription on a new device?
Open Purrlist on the new device, go to Settings, and tap "Restore Purchases." Your Premium status will be restored if you're signed in with the same Apple ID.
Where are my saved cats stored?
On your device only. We do not store your cat profiles or photos on our servers. If you uninstall the app or switch devices, saved cats will not transfer.
Do you keep my cat photos?
No. Photos are sent to Google's Gemini AI for generation and then discarded. We do not retain them on our servers.
How is the donation to cat shelters handled?
We pledge to donate a portion of every Purrlist Premium subscription to cat shelters. Partnership and donation details are being finalized as we roll out the program, and will be disclosed in future app updates.
I found a bug or have a feature idea.
Email support@purrlist.app with "Bug" or "Feature" in the subject line. Real humans read every message.